Find answers to common questions about using Aibrid, managing your account, and troubleshooting issues.
Getting Started
Credits are used to access Aibrid's paid features, such as AI-powered document creation, editing, and AI chat. Each action consumes a set number of credits, which is displayed before you confirm. You can purchase credit packs from the pricing page.
Upload or paste your content, then describe what you need. Aibrid will analyse your input and generate or refine your document. Review and edit the result before exporting.
No. You need to create a free account to use Aibrid. This allows us to save your documents and projects and provide a personalised experience.
Describe what you need in chat or select a template. The AI uses your context and instructions to draft the document. You can then edit, export, or save it to your project.
Yes. Aibrid keeps a record of every project and document you've created. You can update the status of each project, add notes, and see your full history in one place.
Account & Billing
You can delete your account from your account settings. Once deleted, your personal data and uploaded content will be removed in accordance with our Privacy Policy. Unused credits will be forfeited.
Yes. If you have purchased credits but have not used any of them, you may request a full refund within 14 days of purchase. See our Refund Policy for details.
All payments are processed securely through Stripe. We accept major credit and debit cards. Your payment details are never stored on our servers.
Troubleshooting
AI-generated content is a starting point. You can edit any section of your document directly in the editor before exporting. If the output consistently misses the mark, try providing more detailed instructions or source material.
Credit top-ups are usually instant. If your balance hasn't updated after a few minutes, try refreshing the page. If the issue persists, contact us and we'll look into it.
Make sure you're using a supported browser (Chrome, Firefox, Safari, or Edge). If the export fails, try again or export as a different format. Large documents may take a few moments to generate.
Data & Privacy
Your data is stored on secure servers provided by AWS in the UK and European Economic Area. For more details, see our Privacy Policy.
We use third-party AI providers to process your content for document generation and other AI features. We do not sell your personal data. See our Privacy Policy for a full list of providers and how your data is handled.
Still need help?
If you couldn't find what you're looking for, our support team is here to help.